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Ensuring optimum performance and uptime

We offer our own brand of IT Maintenance Services, eCarePlus. By choosing eCarePlus for your break fix maintenance we can help you minimise disruption if faults occur and also reduce the possibility of problems happening again in the future.

Whether you want to ensure maximum availability or extend equipment lifetime for economic or environmental reasons, we provide all elements of traditional break fix maintenance where each item is covered on an annual basis, at an agreed service level, at a fixed cost. We work with all major hardware types – servers, storage, desktops and laptops, EPoS, peripherals and communications hardware – from all leading manufacturers including HP, Cisco, Dell, IBM, Lenovo, Fujitsu and many more.

The traditional fixed contract approach – where each item is covered on an annual basis at an agreed service level for a fixed cost – goes one step further with our guaranteed replacement. If we cannot complete a repair within the specified time, we will install a replacement.

Whether you are a small, medium or an enterprise organisation, our UK-wide and pan-European coverage offers 24 hours a day, 7 days a week, 365 days a year response guarantee and reporting and contracts team will make sure that you are always covered and kept informed of renewal dates.


Key Benefits

  • Service level agreements to match your needs
  • 24x7x365 service coverage
  • Dedicated client management and UK based service desk
  • Network of fully qualified engineers and strategic stock locations

To find out more about what eCarePlus has to offer, view our PDF: Hardware Support

Break-Fix

Click here to see the HP Support Services Overview

Click here to see the Cisco Support Overview