Specialists in Computer and Mobile Repairs

Intec Micros are an official distributor of MendIT, the UK’s leading specialist in computer and mobile repairs.

With mobile technology playing a significant role in everyday life, it is highly recommended to ensure your equipment is protected. Breakdown, damage, theft and loss can have a huge impact on how we work, communicate and entertain ourselves, and there is no need to let such unfortunate events impact us in the way they can.

For many years Intec Micros have served our valued customers with break fix maintenance and engineer resource via our eCarePlus brand. This focused more in enterprise infrastructure such as servers, storage, routers, switches and firewalls. We would regularly be asked to quote desktop, laptop and smartphone warranty and even on some occasions insurance for accidental damage. We were searching for a reliable services provider who could cater to all of these requests and were not able to find one, until we found MendIT.

MendIT have been providing support to UK consumers and businesses for over 10 years. During this time, MendIT have evolved and adapted to the needs of customers to ensure they continue to offer a range of products and services that provide high quality support without breaking the bank. From low cost extended warranties and comprehensive insurance to one-off repairs, MendIT have support products and services to suit every requirement and budget.

MendIT Solution Areas

Insurance

MendIT insurance policies are designed to protect your IT devices against those everyday mishaps. With both Accidental Damage and Accidental Damage + Theft, MendIT have an option to suit you.

Insurance PDF  

Extended Warranty

MendIT’s extended warranties are designed to provide a low cost alternative to the manufacturers, without scrimping on the level of service. The two options are Collect and Return and On-Site Maintenance.

Warranty PDF  

Maintenance Plus

MendIT’s hybrid of extended hardware cover and low-cost chargeable repairs, offering great protection for a fraction of the cost. Designed to provide an all-in-one solution and a cost-effective alternative to insurance.

Maintenance Plus - Laptop PDF  

Maintenance Plus - Tablet PDF  

Maintenance Plus - Mobile PDF  

Repairs

MendIT provide a fast, efficient and low-cost repair service for Desktops, Laptops, Tablets and Smart Phones, regardless of whether the device is in warranty or out of warranty.

Insurance

Thanks to the backing of a household insurer, MendIT can offer you comprehensive levels of insurance for your device. They are phone, tablet & laptop insurance experts and MendIT's policies include both worldwide cover and a no excess policy on all products, giving you real peace of mind. MendIT currently offer 2 types of insurance policy: Accidental Damage and Accidental Damage + Theft. Both policies are designed to protect your laptop, mobile phone and tablet against everyday mishaps. MendIT’s insurance products will protect your devices from physical, liquid, fire or flood damage, and in some cases, theft. MendIT's claims process is easy and their fully trained and accredited service engineers will have your device repaired and returned to you within a short period of time. If the device is too badly damaged, they will provide you with a replacement of a similar specification.

Insurance PDF  


Extended Warranty

Phone, Tablet & Laptop Warranty Experts In The UK. For warranties that provide high levels of service and real peace of mind, choose MendIT. MendIT are phone, tablet, and laptop warranty experts, providing domestic and business customers with policies that protect their IT devices.

Collect and Return

Ideally suited to mobile devices (tablets / laptops / smartphones), a MendIT Collect & Return extended warranty is a fast and efficient repair service designed to protect your device against mechanical breakdown. MendIT Collect & Return extended warranty is inclusive of the manufacturer’s warranty period and is available for all makes and models of tablets, laptops, desktops and smartphones, from Apple to Zoostorm. With all parts, labour and carriage included, MendIT's Quick Fix 5 Day Service ensures you receive a fast and cost effective solution when looking to protect your assets. If MendIT are unable to repair your device under the extended warranty agreement (i.e. parts aren’t available or the cost to repair is greater than the value of the device when new) you will receive a brand new replacement to the equivalent specification.

On-Site Maintenance

Available for laptop and desktop devices, a MendIT Onsite extended warranty is designed to deliver both an instant response and a rapid repair; MendIT provide telephone diagnostics and dispatch of a fully trained engineer to your location on the Next Business Day* Whether you have sensitive data or want to keep downtime to a minimum, this is an ideal solution to have you up and running in the shortest time possible. Inclusive if the manufacturer’s warranty period and with all parts, labour and engineer call out charges included; MendIT’s premium extended warranty service has you covered. If MendIT are unable to repair your device under the extended warranty agreement (i.e. parts aren’t available or the cost to repair is greater than the value of the device when new) you will receive a brand new replacement to the equivalent specification.

*UK Mainland Only *Onsite Support not available for Apple and Microsoft equipment.

Warranty PDF  


Maintenance Plus

As standard, MendIT Maintenance Plus provides a collect and return extended warranty offering, a fast and efficient repair service designed to protect mobile equipment against mechanical breakdown. In the event of breakdown, MendIT will provide remote diagnostics to determine the fault. And, if necessary, arrange a courier to collect your mobile equipment. MendIT will repair or replace then return to any UK location. Inclusive of the manufacturer’s warranty period, MendIT look after your device from day one. This provides both a single point of contact and consistent level of support throughout your mobile equipment’s lifecycle. Warranty Upgrade available for UK Mainland customers. Excludes Apple and Microsoft Equipment.

What’s Covered: Laptops, Tablets and Smart Phones.

Maintenance Plus is a product designed to provide support for both breakdown and damage. As standard you receive an enhanced extended warranty with added benefits such as battery replacements*, annual health checks, unlimited help-desk support and much more. Plus, you can rest assured knowing that your laptop, tablet and smartphone is covered with a fixed low-cost Repair Promise for damage sustained.

If the equipment is damaged, a nominal payment will be required prior to collection:

- Laptop & Tablet Repair Promise: £20 + VAT
- Smartphone Repair Promise: £40 + VAT

*Battery replacement provided if it retains less than 60% of original capacity.

Maintenance Plus - Laptop PDF  

Maintenance Plus - Tablet PDF  

Maintenance Plus - Mobile PDF  


Repairs

Fast, efficient and low-cost

MendIT provide a fast, efficient and low-cost repair service for Desktops, Laptops, Tablets and Smart Phones, regardless of whether the device is in warranty or out of warranty.

MendIT’s repairs are carried out by manufacturer trained accredited engineers with the option of in Warranty and out of Warranty service.


MENDIT REPAIRS - REPAIR OPTION

  • 5 Day Collect and Return – MendIT pick up your device by courier, their accredited engineers repair it and return it to you in 5 working days
  • While you wait – Simply bring your device to the MendIT repair centre and they can fix it while you wait

MENDIT REPAIRS - IN WARRANTY

  • With an extended warranty from MendIT, you can take advantage of their services during the standard manufacturer’s warranty period and beyond. This includes free of charge repairs
  • Return to Base support is also available, contact the team to discuss • UK’s only Gigabyte service centre

MENDIT REPAIRS - OUT OF WARRANTY

  • Do not worry if a mechanical fault occurs or your hardware has accidentally been damaged, the MendIT team will help
  • Contact our team to discuss

To book a repair, simply complete our contact form and a member of the team will be in touch.

MendIT Configurator



We have created an Intec Micros & MendIT product configurator that allows you to select the cover you want, get an instant price and allow you to download a PDF of the service, insurance documentation and T’s & C’s.

So why not get an instant quote today and look to protect and secure your valuable devices. INSTANT QUOTE

GET IN TOUCH

Our dedicated team are here to provide the very best pre and post sales experience possible. If you have any requirements that you would like to discuss further please call us, email us or use our contact form and one of our team will get back to you as soon as possible.